Terms
Last updated 3 November 2026
Draft for review: to be checked by a solicitor before launch. Bracketed details are still to be completed.
Who we are
Abode Fitness is run by [legal business name], [company number], [registered address]. Contact: hello@abodefitness.co.uk.
Accounts
- You need to be 18 or over to have an account.
- Keep your password to yourself. You're responsible for what's done with your account.
- Everything you log is yours. You can download it at any time, free, in Settings › Your data. How we look after it is in our privacy notice.
Personal accounts: Free and Pro
- Personal Free is free, with no time limit.
- Personal Pro is paid monthly or yearly. The price is shown on our pricing page and before you pay, and you keep the price you joined on.
- Pro starts as soon as you pay, and renews automatically each month or year, on the same date, until you cancel. The card you paid with is charged on each renewal date.
- Discount codes do what the pay screen says (for example, an amount off for a number of months), then the usual price applies. Codes can't be swapped for cash.
Cancelling Pro
- You can cancel any time in Settings › Membership. Pro stays until the end of the month or year you've paid for, then you move to Personal Free and keep everything you've logged.
- There are no refunds for part of a month or year, except in your first 14 days (below).
Your 14 days to cancel
When you first buy Pro, you have 14 days to change your mind, ending at the end of the 14th day after the day you paid. You asked for Pro to start straight away, so if you cancel in that time you get back what you paid, less a fair amount for the days you've had Pro. The refund goes back to the card you paid with, within 14 days of you telling us.
To cancel in your 14 days, use Settings › Membership › Cancel membership, or email hello@abodefitness.co.uk saying you want to cancel. You can use this form if you like: "To [legal business name], [registered address], hello@abodefitness.co.uk: I give notice that I cancel my contract for the supply of the following service: Abode Fitness Pro, ordered on [date]. Name: [your name]. Email: [your account email]. Date: [date]."
The 14 days apply to a new Pro plan, not to its renewals. Deleting your account or joining a trainer within the 14 days gives the same refund.
Joining a trainer
If you join a trainer on Abode, they cover your account from then on and your Pro payments stop that day. Outside your first 14 days there's no refund for the rest of the period you've paid for.
Trainer accounts
- Trainer accounts are for business use, so the 14 days to cancel don't apply.
- Up to the number of clients shown on our pricing page is free. Above that, the monthly bill follows your busiest number of active clients in the month, at the prices you joined on. A client who leaves within their first 7 days isn't counted.
- Plans Abode makes for you (for example yearly) are billed as agreed when you accept them.
- If a payment fails, everything keeps working for 7 days while it's retried. After that your account is paused (nothing is deleted) until you pay what's due, or you can move to the free plan.
- You can cancel any time in Membership. Your plan stays until the end of the period you've paid for; any unused credit is refunded in full.
Payments
- Payments are taken by Stripe on our behalf. We never see your card details.
- If we change prices, the new prices are for new members; we'll tell you before anything you pay changes.
Ending or pausing accounts
We may pause or close an account that breaks these terms or the law, or that puts other people at risk. If we close a paid account for no fault of yours, we'll refund the unused part.
Our responsibility
- Abode Fitness helps you plan and record training. It isn't medical advice: check with a professional before starting a new programme, especially if you have a health condition.
- Nothing in these terms affects your legal rights, for example if the service isn't as described.
Questions and complaints
Email hello@abodefitness.co.uk or use Settings › Help & feedback. These terms are governed by the law of England and Wales.